a. Teracube phones come with four (4) years limited warranty, in compliance with US consumer laws, starting from the date of delivery. Our Forever Warranty is available with the purchase of a Teracube Wireless plan and is only active while you maintain a subscription of Teracube Wireless. The Forever Warranty covers all manufacturing defects for life. All accidental repairs will come with a small flat fee fixed cost as advertised on the applicable product page.
b. Unless otherwise specified, this warranty covers the hardware components of the Product as originally supplied and does not cover, or partially covers software, consumable items, or accessories even if packaged or sold together with the Product. This warranty is only redeemable within your original country or region of purchase.
c. The limited warranty only covers product defects caused by workmanship or build materials. To make a claim, present your original Proof of Purchase (invoice), model and serial number of the product, and photo evidence of the product’s defects to Teracube Customer Service at https://support.myteracube.com.
d. Any repair and replacement service covered by warranty, along with shipping and handling, will be free within the four (4) years period (and lifetime when you have an active Teracube Wireless subscription).
e. Teracube may use rebuilt, reconditioned or new parts and components when repairing any product. Alternatively, we may replace the defective product entirely with a rebuilt, reconditioned or new Teracube product.
f. Please note that we offer after-sales assistance only in the areas where we make shipments (this includes repairs and/or replacements/returns). Teracube accept no liability for order placed outside of official sales regions.