Warranty

Teracube provides warranty and accidental repair coverage on all its phones. The term of the coverage varies depending on the model (see below for details) and whether the user has subscribed to our wireless plan. All accidental repairs will come with a small flat fee fixed cost (depends on model, prices can change depending on local labor costs).

  1. Teracube One and Teracube 2e models (without wireless plan): 4 years
  2. Teracube Thrive (with wireless plan): Includes Teracube Care+ premium warranty coverage with an active plan
  3. Teracube Thrive (without wireless plan): 1 year

a. Unless otherwise specified, this warranty covers the hardware components of the Product as originally supplied and does not cover, or partially covers software, consumable items, or accessories even if packaged or sold together with the Product. This warranty is only redeemable within your original country or region of purchase.

b. The limited warranty only covers product defects caused by workmanship or build materials. To make a claim, present your original Proof of Purchase (invoice), model and serial number of the product, and photo evidence of the productโ€™s defects to Teracube Customer Service at https://support.myteracube.com.

c. Any repair and replacement service covered by warranty, along with shipping and handling, will be free within the four (4) years period, lifetime when you have an active Teracube Wireless subscription, and one (1) year if you have a Teracube Thrive phone without a Teracube Wireless subscription.

d. Teracube may use rebuilt, reconditioned or new parts and components when repairing any product. Alternatively, we may replace the defective product entirely with a rebuilt, reconditioned or new Teracube product.

e. Please note that we offer after-sales assistance only in the areas where we make shipments (this includes repairs and/or replacements/returns). Teracube accept no liability for order placed outside of official sales regions.

The limited warranty does not cover:

a. Defects or damage resulting from accidents, neglect, misuse or abnormal use; defects or damage caused by abnormal conditions or improper storage; exposure to liquid, moisture, dampness, sand or dirt; unusual physical, electrical or electromechanical stress.

b. Scratches, dents, and cosmetic damage, unless caused by Teracube.

c. Defects or damage resulting from excessive force or use of metallic objects on the touch screen.

d. Devices that have the serial number or the IMEI numbers removed, defaced, damaged, altered or made illegible.

e. Ordinary wear and tear.

f. Defects or damage resulting from the use of the product in conjunction with accessories, products, or ancillary/peripheral equipment not furnished or approved by Teracube.

g. Any physical feature defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by Teracube.

h. Defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.

i. Defects or damage resulting from cellular signal reception or transmission, or viruses and other software problems introduced into the product.

j. Products not purchased from myteracube.com or authorized resellers (we recommend that you contact the point of sale for support).

k. Products purchased outside of officially supported Teracube countries or regions.

l. Repair(s) conducted by unofficial repair centers.

This document was last updated on 27th March, 2023

Contact information

16625 Redmond Way, Ste M-175
Redmond, Washington 98052 USA

E: support@myteracube.com

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